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Returns & Exchanges | J.Crew Factory J.Crew Factory gladly accepts returns of unworn, unwashed, undamaged or defective merchandise purchased online, by phone or in stores for delivery that shipped to a U.S. address for full refund or exchange within 30 days of original purchase. For your convenience, online and phone purchases may be returned to a J.Crew Factory store. Returns & Exchanges : Help | J.Crew Free standard shipping at jcrew.com $1 spent = 1 point earned 200 points = $5 reward Birthday gifts Early access to new arrivals and sales New ways to level up Reach higher tiers to earn even more benefits What Is J Crew Return Policy after 30 days (Secrets Nobody Is Talking ... Yes, you can easily return an unwanted gift to J Crew through the online service; if you are returning your gift by mail, you will be required to pay the non-refundable prepaid $7.50 receipt. If you are returning a gift in-stores, you will be required to provide a gift receipt. ...